We’ve learned from experience that as many as 75% of all PIP bills are unpaid or underpaid by insurers.  This means that if you treat, for example, 10 new patients each month, or 120 per year, as many as 90 of those files have unrecovered balances available to you through arbitration.  As we address a 3-year backlog of such files, we may find over 200 such files.  In this example, if you are not sending, conservatively,  4 to 8 files each month to arbitration, you are not maximizing your collections.  In addition, review your “settlements vs. hearings” and your recovery times.  At least 50% (and preferably 80%) of your files should be settled, with a minority going to hearings, and you should be receiving your money within 60 days of turning over your completed files.

Whether you use an outside billing service or practice “in-house” billing, collecting through Callagy PIP Arbitration simplifies, rather than complicates, the process of recovering your past-due PIP receivables, as what was your responsibility becomes ours, and you incur no additional charges.  Once we file your demand against the insurer they have a limited time within which to either settle your claim or face an arbitration hearing.  Because they would rather not incur their own attorney’s fees on top of ours, they feel encouraged to settle, usually within 30 to 60 days.  Three weeks later, you have your money.

Exactly, and it makes sense.  By the time you turn your bill over to us, you have been deprived of its use for at least two months.  Your staff has probably made attempts to get the insurer to pay, with frustration but without success.  You have therefore been put in the position of having to hire an outside advocate to recoup what is rightfully yours.  Who should pay for that, if not the insurer?

We don’t know, though it’s possible that either they have never been told about it, or else it hasn’t been presented attractively (some services ask clients for filing fees up front, take many months to recover, and/or include no on-site consultative and copying support.)  The point is, those clients who do use us to full advantage would not think of abandoning the benefits that we bring to their practices and their bottom line.

Not at all.  In fact, we employ a two-phased process known simply as “clean-up” and “maintenance.”  Because of the statute of limitations (two years from date of last payment made – to anyone – on the claim), the sands of time are running out on your older balances almost every day.  We move quickly to identify and recover those older opportunities (even those written off) before turning to more current bills.  We then teach your staff how to remain current on recoverable balances as they become eligible.

If we do not prevail at an arbitration hearing (which happens, though rarely) we will nevertheless absorb your filing fee.  This is another point of distinction between Callagy PIP Arbitrations and some other services.

In some cases, the P.I. attorney who referred the patient wishes to arbitrate that case him/herself.  Some practices underestimate the amount of past-due files that can accumulate over a three-year period and mistakenly maintain that they “don’t really do much PIP,” or that their PIP collections “are fine.”  Sometimes those observations are valid; most often, they are should be looked at more closely.  Other than that, we’ve encountered no good reasons for not moving forward with us.

Definitely.  The right way, as our clients will attest, is to let us do the work.  All confidentiality will be honored, and the more you let us help you, the faster and better your result will be.  On the other hand, the wrong approach is to insist that your staff use its time and energies that could, should be directed at other tasks.  This only increases their burden, prolongs the recovery, and deprives you of the assets we offer for free.

Just talk to us.  A phone call is fine, but we’d prefer where possible to meet in the convenience of your office, because you should feel as comfortable with us as you are with the value of our service.